- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Synthogy collects the following data:
- Personal Identification information (Name, address, email address, etc.) when you purchase a product
- IP address: required by law to be collected by our web shop to determine location for sales or VAT tax.
- iLok user ID (when you register a product)
How do we collect your data?
You directly provide Synthogy with most of the data we collect. We collect data and process data when you:
- Register a product online or place an order for any of our products or services.
- Opt in or sign up for our Newsletter
- Voluntarily complete a customer survey or provide feedback via email.
- Use or view our website via your browser’s cookies.
Synthogy may also receive your data indirectly from the following sources:
- Via our web shop and pay gateway companies that process our online orders (Paypal, SendOwl)
- Synthogy does not collect personal financial data
How will we use your data?
Synthogy collects your data so that we can:
- Process your order, manage your account.
- Email you with special offers and promotions, as well as other products and services we think you might like.
- Assist you in customer service.
We do not share any private or personal information to third parties without your prior consent, except for when legal requirements must be met for accounting or tax related information.
How do we store your data?
Synthogy securely stores your data on our SSL secure server. We do not store any payment information, this is handled by our payment gateway processor, Paypal.
Synthogy will keep your personal information only as long as it is needed. This is generally only as long as you remain a customer, or as may be required to fulfill obligations of US tax code and to comply with the US Internal Revenue Service. Once you cease to be a customer, we will delete your data from our secure server records.
Synthogy would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies, such as:
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Synthogy from contacting you for marketing purposes.
What are your data protection rights?
Synthogy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Synthogy for copies of your personal data. We may charge a small fee for this service.
- The right to rectification – You have the right to request that Synthogy correct any information you believe is inaccurate. You also have to right to request Synthogy to complete information you believe is incomplete.
- The right to erasure – You have the right to request that Synthogy erase your personal data, under certain circumstances.
- The right to restrict processing – You have the right to object to Synthogy’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Synthogy transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Call us at:
800-745-8020 (US toll free)
Or write us at:
PO Box 262
Medford, MA 02155
What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information visit allaboutcookies.org
- Understanding how you use our website
- Recalling your preferences from previous visits
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Synthogy uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include language or location preferences. A mix of first-party and third-party cookies are used.
- Advertising – Synthogy uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Call us at: 800-745-8020 (US toll free)
Or write us at:
PO Box 262
Medford, MA 02155